Frequently asked questions
Can't find your answer? Call us at (203) 491-2010 — we love talking about this stuff.
▸Wood, pellet, or gas — which is right for me?
It depends on how you heat and how hands-on you want to be. Wood offers classic warmth and the lowest fuel cost but takes the most work. Pellet stoves are automatic and efficient, and many qualify for a 26% federal tax credit. Gas gives you an instant flame at the push of a button. Visit our Getting Started page or the showroom and we'll help you compare.
▸What is the 26% biomass tax credit?
Qualifying high-efficiency wood and pellet stoves are eligible for a 26% federal tax credit. We have over 50 qualifying models in the showroom — contact us and we'll tell you exactly which stoves and paperwork apply.
▸Do you install what you sell?
Yes. Our own experienced team handles installation — professional, tidy, and with a full walkthrough of how to operate your new stove before we leave.
▸Do you service stoves after the sale?
Absolutely. When you buy from us, you can expect support from a knowledgeable hearth expert for the lifetime of your stove — including service calls when something needs attention.
▸Can you convert my wood fireplace to gas?
In most cases, yes. A gas insert or gas log set can transform an existing wood-burning fireplace into clean, convenient heat. Bring us your fireplace dimensions (or a photo) and we'll recommend options.
▸Do you sell pellets and coal?
Yes — we stock quality wood pellets, pellet accessories, and anthracite coal at the shop so you can stay supplied all season.
▸Where are you located?
We're at 121 Mt Pleasant Rd, Newtown, CT 06470, just off Exit 9 on I-84. We encourage you to visit — there's no substitute for seeing our stoves and fireplaces burning in person. Hours are Monday–Friday 10am–5pm, Saturday 10am–4pm, and Sundays by appointment.